System Operation Hours

General Contact Information

• Please direct all Requests for Service or inquiries to the FootPrints Help Desk Application for Core-CT using the following link: https://footprints.ct.gov/footprints
  
  
• Subscribe to Daily Mail: Core-CT Communication Bulletins
  
  
• If you are already logged in to the Core-CT HRMS/Financial system, you can access the Core-CT website procedures and job aids by clicking on the Core-CT Help tab from any page.
  
  

Core-CT Help Desk

• Log a ticket / Request for Service

• Troubleshooting Footprints Access
  
  If you are not able to access Footprints, please submit an email to Readiness@ct.gov  with your issue and we will try to assist. In some cases, the issue will require us to contact DAS BEST Help Desk to refresh your Footprints account.
  

FootPrints Help Desk Instructions

• How to Log in / Log out (click here to locate your Agency to determine the appropriate log in instructions. This will vary depending on how you log in at your agency.)
  
  
• Submit a Ticket
  
  
• How to Search and View a Ticket
  
  
• How to Update a Ticket
  
  
• How to Subscribe to a Global Ticket
  
  
• For IT Staff / How to Switch Workspaces
  

Password Information

• Who to Contact for Password Resets  - HRMS
  
  This link will open a web page listing all HRMS agency liaisons.
  Self-Service Users: Your HRMS Security Liaison is the point of contact for password resets. Once the page is open, select HRMS. Locate your agency in the left column. Your liaison will be listed to the right.
  
  
• Financials Security Liaisons
  
  
• Setup the Automated Password Reset Instructions
  
  
• Core-CT Password Criteria
  

Browser Information

• Opening a Browser in a Private Session - updated November 2023
  
  
• Clearing Browser Cache - updated November 2023
  
  
• How to Manage Pop-up Blockers - updated May 2022
  
  
• Browsers Supported by Core-CT - updated May 2022
  
  
• Clearing Cache on TC75 Module Device
  

Core-CT Related

• Saving Favorites in Core-CT